Edenred Support Team
Articles
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How do I change my PIN code?
If you want to change your PIN code, you have to go to your personal webspace. Click on "Manage my card and my account". Next, click on "PIN code" for the card, which PIN code you would like to...
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How do I activate the PIN code on my Edenred card?
To activate your PIN code, go to your MyEdenred account. Click on "Manage my card". Then click on "PIN code" for the card you want to activate. You will see that your PIN code status is marked...
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Why is the merchant refusing my Edenred card when I want to make a mobile payment?
In order for Edenred mobile payments to be accepted at a store, a number of conditions need to be met: the merchant needs to accept Mastercard, accept mobile payments and his configuration might ne...
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How to add the new Edenred card in Apple Wallet?
It is now possible to add the new red Edenred card to all your Apple devices. To do so, please follow these steps: Attention It is only possible to make mobile payments with the new red Ede...
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Why won't the merchant accept my Edenred card when I want to make a mobile payment?
In order for Edenred mobile payments to be accepted at a store, a number of conditions need to be met: the merchant needs to accept Mastercard, accept mobile payments and his configuration might ne...
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Can I use my Edenred card everywhere I see the Mastercard logo?
If you see the Mastercard at an eligible store for acceptance of a specific Edenred product (e.g. restaurants for Edenred Meal) the merchant is more likely to accept your card than not and we recom...
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How to spend the electronic vouchers?
Electronic vouchers can be used under the following conditions: Vouchers are valid for 1 year They should be used exclusively for the purchase of ready-to-eat food in the Grand Duchy of Luxe...
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Why can't I choose the Edenred solution I want to use in some merchants?
As our new hybrid multi-wallet card is a completely new innovation on the payments market most terminal providers have not yet adapted their systems to allow for wallet selection on the Mastercard ...