Edenred Support Team
Articles
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I have not yet received my Edenred Meal?
The top-up date of your Edenred card depends on the date on which and the manner in which your employer paid. If your employer notices a problem, he should not hesitate to contact us through our He...
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How to change my personal data (mail address, address, password, …)?
To change your personal data (mail address, password, ...), you have to click on the tab "Manage my profile" (in the top right corner) on your Personal Webspace www.MyEdenred.lu. Your personal dat...
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My personal web space: how to create and use it?
Thanks to your personal web space, you now have access to our services and you can enjoy all our advantages : activate your card ; consult your balance ; see the history of your transactions ; co...
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I forgot my password and/or my username
I forgot my username Your username is the mail address with which your have created your personal web space. I forgot my password If you don't remember your password, it is sufficient to clic...
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I haven't received my Edenred card
Haven't received your Edenred card yet? If you've received a first e-mail in which we informed you that the account linked to your Edenred card has been charged, then it's normal that you've not ...
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My card is lost or has been stolen
In case of lost or theft, you have to block your card via your Personal Web Space on www.MyEdenred.lu. Once blocked, the card will be unusable. Note that this process is irreversible. Subsequently...
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My Edenred card isn't working properly
Please first check that: Your card is active (you can check this via your personal web space in the menu "My Cards and Accounts" ; You have sufficient balance on your account; The merchant accepts...
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How do I activate my card?
Your card must be activated in order to be used. When you receive your card (by mail or via your employer), you can easily check whether the card has already been activated by your employer, or if ...
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I don't remember my PIN code, how can I retrieve it?
When you want to retrieve your PIN code, you first have to log in into your personal webspace via www.MyEdenred.lu. Next, click on "Manage my card and my account". Next, click on "PIN code" for t...
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How do I deactivate my PIN code?
When you want to deactivate your PIN code, you first have to log in into your personal webspace via www.MyEdenred.lu. Next, click on "Manage my card and my account". Click on "PIN code" of th...