Edenred Support Team
Articles
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How many meal vouchers can I use per day?
How many meal vouchers can I use per day? Since January 1st, 2024, Luxembourg legislation limits the use of meal vouchers to five vouchers per day. The maximum amount depends on the value of your ...
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What is the maximum amount of Edenred Meal that can be used per day?
Since the entry into force on January 1, 2024 of the government reform linked to the modernization of the Luxembourg legal framework for meal vouchers, the daily use of meal vouchers is limited to ...
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Why doesn't contactless payment work in some stores?
It is likely that at some merchants who use specific terminals, the contactless functionality is not yet activated because it requires an update of their terminals. In this case only, you will not ...
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Why are not all merchants where my Edenred card works visible on the search engine?
Thanks to the introduction of our new hybrid Edenred Mastercard card, we are adding tens of thousands of merchants to our network.If you see the Mastercard at an eligible storefor acceptance of a s...
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When I make a online payment, how do I know what to choose between EDPS and Mastercard at the checkout?
If you see a specific option to pay with Edenred or an Edenred product name on an ecommerce check-out page, you should select this option. In most cases you will be prompted to link your MyEdenred ...
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Why doesn't mobile payment work at all merchants in the Edenred network?
In order for Edenred mobile payments to be accepted at a store, a number of conditions need to be met: the merchant needs to accept Mastercard, accept mobile payments and his configuration might ne...
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Why contactless and mobile payments with my Edenred card are sometimes refused by merchants?
Some shops and supermarkets have decided that they will no longer accept contactless and mobile payments with the Edenred card. In this case, you must insert your card in the terminal to complete y...
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Where can I check my expenses?
On the homepage of your personal web space www.MyEdenred.lu you can find your Edenred Meal® balance and your Edenred Gift® balance in the top left corner. To check your transactions, you have to cl...
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How do I check my balance?
You can check your balance on: your personal web space MyEdenred.lu ; on most of the receipts ; on the payment terminal if your balance is insufficiant. Check your balance on your personal web s...
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The number of Edenred Meal don't match with the number of days I worked?
For this question please do contact your employer straight away. The number of Edenred Meal charged corresponds with the number of Edenred Meal your employer has ordered.